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Friday,
5 September 2008
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Vacancy Details
| Job Title: | | Pre-Sales - Technical Support - IP Telephony | | | Reference: | | J001199 | | | Salary: | | 40000 | | | Description: | | Our client is a market leading telecommunications company, long established with a multi-million pound turnover. Due to continued growth there is now a requirement for a Technical Support - Pres-Sales specialist to join the team. This is a mixed Technical Support / Pre-Sales role. The successful candidate will have a strong background on supporting IP Telephony systems e.g Avaya or Inter-Tel or Mitel IP 3300 or similar, a good understanding of networking, VOIP and Microsoft Server and LANS. If you have experience on the Swyx IP Telephony system this is a bonus. You willl need to be technically strong on IP Telephony , be customer facing and have good commercial skills.This is a predominately office based position in the Manchester area and is an opportunity to join a major player with a good story to tell.
JOB DESCRIPTION
JOB TITLE: PRE-SALES TECHNICAL SUPPORT
PURPOSE OF THE ROLE:
Working alongside the Swyx Business Manager to provide technical support to customers and the sales teams in order to maximise existing and new business opportunities, enhancing the technical opportunities and solutions for the customer and managing sales through to closure.
KEY RESPONSIBILITIES
" Complete all pre-sales consultancy including collating evidence of equipment specification, solution advice, phone/email support.
" Identify and qualify potential additional sources of revenue for all relevant Swyx products and services.
" Ensure all team members, outsourced or internal offer relevant and appropriate after sales care, e.g. account management, technical support etc.
" Ensure up to date and accurate maintenance of stock and Masterpack, including order entry pop ups, key word searches etc. Monitoring of back orders (SD 1's) to ensure invoices are raised by the client, once the direct stock shipments have been delivered.
" Liaise with relevant parties to ensure advice and guidance are offered on new product, price changes, stock levels and all information is correct
" Maintain and liaise with purchasing regarding price list changes for all dealers and dealer sales and make sure this is properly communicated via the elected channels.
" Participate and attend Dealer days and/or Road shows when required and help promote the client and product.
" Provide internal and external presentations/demonstrations, training and material to relevant parties to raise the awareness and technical ability for the Swyx Product.
" Liaise with Swyx Channel contacts regarding discounts and campaigns applicable to orders and to resolve any issues arising from discrepancies in configurations.
" Identify potential competitive threats and take timely and effective action to minimise them.
" Develop and maintain good, effective working relationships with all internal and external contacts.
" Fully understand and adhere to all relevant processes.
" Maintain full, accurate, honest and timely records.
" Respond to management requests in a timely manner.
" Prepare and deliver all relevant reports as defined by your manager.
" Undertake all training required by the client to develop the role as required.
" Be willing to undertake any relevant supplier accreditation certifications.
" Any other duties required by the role.
ESSENTIAL SKILLS & QUALITIES:
" Results driven.
" Business focus.
" Good organisational skills.
" Receptive to technology.
" Self motivating.
" Responsive to coaching and self development.
" Confident outlook.
" Excellent negotiation skills.
QUALIFICATIONS / RELEVANT EXPERIENCE:
Essential
" Previous experience of working with voice and data communication/IP Telephony.
" Ability to demonstrate Swyx solution.
" Technology based background, including understanding of the Microsoft Server and LANs.
" Previous experience of presenting up customers of all levels.
" Experience of designing solutions and putting together quotations.
" Experience of working with channels and understanding the 'sales cycle'.
" Must hold valid UK driving licence with a maximum of 3 points.
Desirable
" Previous technical sales support experience.
| | | No of Positions: | | 1 | | | Consultant: | | Ed Bailey |
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