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Friday,
5 September 2008
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Vacancy Details
| Job Title: | | Cisco - Field Engineer - CCVP - Call Manager | | | Reference: | | J001206 | | | Salary: | | 45000 | | | Description: | | Our client is a well established telecommunications company who sells, installs and maintains voice, data, IP telephony, PABX, call centre solutions UK wide. There is now a requirement for a Cisco Field Engineer based in the North. It is essential that for this position the successful candidate has support experience on the Cisco portfolio of products. Ideally you will have field engineering experieince / qualifications in the following areas Call Manager Installation Experience, CCVP Accreditation, Completed Cisco CIPT 4.X or higher, Completed Cisco CVOICE, IPCC Experience. It would be a plus if you have qualifications, experience on CCIE Voice written, Completed Cisco Unity 4.x Completed Cisco CRS 3.X, MCSE 2000 or 2003. You will be well presented and have excellent communication skills. This is an excellent opportunity to join a major telecoms company in a mixed and varied field engineering role. For this position it is essential you have field engineering experience on the Cisco portfolio.Full car driving license - This role will involve UK wide travel. Living location Yorkshire, Cheshire, Manchester, Liverpool, Lancashire.
Job Description
Position IPT Support & Installation Engineer
Reports to Technical Services Manager - North
Direct Reports to this Role n/a
Location North
Overview
To implement projects of Cisco with a focus on IPT telephony equipment on client sites and to deliver services to the customer base.
Key Responsibility Areas (This section details what the employee will be doing, from specific tasks through to areas of responsibility. It does not cover how they are to be done.)
a) To provide installation and configuration of networking equipment on customer sites (as well as remotely), in many cases acting as the prime technical contact during a project lifecycle
b) To work with customers and Project Managers to develop implementation and migration plans for projects of varying size and complexity
c) To work with Project Managers and customers to assist in analysing risk, issues and change during the lifecycle of any project
d) To perform pre-installation staging & testing of software and hardware, on customer site and in Company premises
e) To use professional experience and company guidelines in consultation with customers to determine relevant software levels to be deployed
f) To assist other Engineers involved in projects, and work with Project Management in the assignment of technical tasks when required
g) To produce clear documentation of completed installations when required
h) To provide basic customer training, and handovers when required
i) To provide advice and consultancy to customers when required
j) To swiftly escalate any customer complaints or issues to management
k) To liaise with manufacturer technical support to ensure the swift resolution of any software or hardware defects
l) To provide remote and on-site support to assist in the resolution of calls logged via the helpdesk, within appropriate timescales
m) To provide customers with a point of ownership throughout the duration of a support call, ensuring that the customer is kept up-to-date
n) To work with management and logistics to ensure the accurate tracking of all spares used during support calls
o) To work with the Helpdesk and Project Managers to ensure the accurate recording and tracking of all customer related activities
p) To work with the Sales & Technical Consultancy team to assist in the development of new designs and proposals when required
q) To continue to pursue self-development through study and practice
r) To assist in the development and training of other engineers
s) To assist the IT department with development and support of the internal network if required
t) May be required to participate in 2nd line out of hours Standby rota, if requested to do so
u) May be required to assist with customer and internal work outside of core working hours, if requested to do so
v) To assist with any other duties assigned that may increase the satisfaction of our customers through service excellence
Relevant Experience, Knowledge & Training required to Perform the role
Essential
Demonstrable Project & Support based working ethic
Computer literacy skills (working knowledge of MS Office)
Full car driving license - This role will involve UK wide travel
Call Manager Installation Experience
CCVP Accreditation
Completed Cisco CIPT 4.X or higher
Completed Cisco CVOICE
IPCC Experience
Desirable
CCIE Voice written
Completed Cisco Unity 4.X
Completed Cisco CRS 3.X
MCSE 2000 or 2003
I
Competencies
Personal Competencies Professional Competencies
Good organisational skills Good customer service skills
Ability to work under pressure Customer focus
Problem Solving Problem Ownership
Integrity
Inter-personal Competencies Managerial Competencies
Good communication skills Ability to manage sensitive situations
Approachable Commercial awareness
Team player
Benefits: Salary to 45K + Car + package + pension | | | No of Positions: | | 1 | | | Consultant: | | Ed Bailey |
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