|
Wednesday,
8 September 2010
|
 |
Vacancy Details
| Job Title: | | Technical Support Engineer - NEC | | | Reference: | | J001620 | | | Salary: | | 30000 | | | Description: | | Our client is a market leading telecommunications company, long established with a multi-million pound turnover. Due to continued growth there is now a requirement for a Technical Support specialist to join the team. The successful candidate will have a strong background on Technical Support on the NEC range e.g UNIVERGE SV8100 XN120. You willl need to be technically strong on NEC systems, be customer facing and have good commercial skills.This is a predominately office based position in the Manchester area or the West Yorkshire / North Yorkshire area.
PURPOSE OF THE ROLE:
To provide technical support to our internal staff and customer account base. A high level of Pre & Post Sales technical performance is expected in this role. The position requires an extremely effective and proactive communicator capable of prioritising and managing multiple complex tasks efficiently.
KEY RESPONSIBILITIES
" To provide pre and post sales support to our internal staff.
" To provide pre and post sales support to our customer account base and prospective new customers including solution advice.
" To ensure that all support calls are answered promptly and inline with departmental SLA's.
" To attend training courses at the discretion of department management.
" To test and evaluate new products at the discretion of department management.
" To ensure the technical support portal (ticket database) is updated after every call.
" To ensure the technical support library / support portal (downloads, knowledgebase and news) is kept up to date.
" To disseminate technical documentation at the discretion of department management.
" To escalate problems to manufacturers when required and to update customer, department management and tech portal accordingly.
" Participate and attend dealers days, road shows, etc when required and help promote the supplier relationship.
" Provide internal and external presentations, demonstrations, training and material relevant to parties to raise the awareness and technical ability for our suppliers' products.
" Develop and maintain good, effective working relationships with all internal and external contacts.
" Fully understand and adhere to all relevant Rocom and Nimans processes.
" Maintain full, honest and timely records.
" Respond to management requests in a timely manner.
" Prepare and deliver all relevant information / reports as defined by your manager.
" Undertake all training required to develop the role as required.
" Be willing to undertake all relevant supplier and technology accreditation certifications.
ESSENTIAL SKILLS & QUALITIES:
" Excellent communication skills.
" Self motivation.
" Ability to work as part of a team.
" Positive, confident and organised.
" Receptive to change including technology and product changes.
" Ability to cope under pressure.
" Ability to understand customer requirements.
" Ability to handle multiple support calls and prioritise these effectively.
QUALIFICATIONS / RELEVANT EXPERIENCE:
Essential
" Product Specific training courses.
" Good understanding of general telecoms jargon and terminology.
" Knowledge of LAN / WAN 's, VoIP, Networking, ISDN, PSTN, etc.
" General Fault Finding skills and process skills.
" Confident fact to face presenter / demonstrator.
" IT Literate especially with Microsoft Packages.
| | | No of Positions: | | 1 | | | Consultant: | | Ed Bailey |
Request more information on this vacancy Tell a friend about this vacancy Return to Search Results Click here to try another search.
|
|
Flat Fee Recruitment 
